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Iso Certification
ISO 9001 Certificate

What is ISO 9001?
The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards.

The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfils:

  • The customer's quality requirements
  • Applicable regulatory requirements, while aiming to Enhance customer satisfaction
  • Achieve continual improvement of its performance in pursuit of these objectives
  • A quality management system in accordance with ISO 9001:2008 will provide your organization with a set of processes that ensure a common sense approach to the management of your organization.

    The system should ensure consistency and improvement of working practices, which in turn should provide products and services that meet customer's requirements. ISO 9000 is the most commonly used international standard that provides a framework for an effective quality management system.

    The ISO 9001:2008 standard has four elements:
  • Management responsibility - ensuring top level management shows commitment to the quality system and develops it according to customers' needs and the business' objectives
  • Resource management - ensuring the people, infrastructure and work environment needed to implement and improve quality systems are in place
  • Product realization - delivering what customers want, looking at areas such as sales processes, design and development, purchasing, production or service activities
  • Measurement, analysis and improvement - checking whether you have satisfied customers by carrying out other measurements of your system's effectiveness

  • The benefits of implementing ISO 9001
  • Greater efficiency and less waste
  • Consistent control of major business processes, through key processes lists - see our example key processes master list - Opens in a new window
  • Regulation of successful working practices
  • Risk management
  • Increased customer satisfaction
  • Greater consistency in the quality of products and services through better control of processes
  • Differentiation of your business from its competitors
  • Increased profits
  • Exploitation of new markets
  • Improved communications, morale and job satisfaction
  • Competitive advantage and increased marketing and sales opportunities

  • Who uses ISO 9001?
    ISO 9001 is used by a diverse array of organizations, from giant multinational corporations to local community groups. The Standard is the first port of call for almost all organizations, large or small, public or private, that have decided to strengthen, streamline or review their management procedures.

    It can be used to focus on improving performance in a particular department, plant or site. However, it is generally most effective when implemented throughout an organization at every level.